Last updated: 9/16/25

At 4 Paws Pet Supply, our goal is to make sure both you and your pet are 100% happy with your order. If something isn’t right, we’ll work with you to fix it. Please review our policy below.

🛒 Order Processing & Shipping

Orders are processed within 1–3 business days.
Delivery times are typically 7–15 business days, depending on location and product availability.
Some items may arrive in separate packages to speed up delivery.

🔄 Returns

We accept returns on eligible products within 30 days of delivery.
To qualify:
Item must be unused, unwashed, and in original packaging.
Proof of purchase (order number/email) is required.
Non-returnable items include:
Personalized or engraved products.
Opened consumables (treats, supplements, grooming sprays).
Clearance/final sale items.

Return Shipping:

Customers are responsible for return shipping costs, unless the product is defective or incorrect on arrival.
For approved returns, we’ll provide instructions by email. Please do not send items back to the manufacturer directly.

🐾 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:
Contact us at support@fourpaws.com within 48 hours of delivery.
Include clear photos of the item + packaging.
Once verified, we will replace the item free of charge or issue a full refund.

💰 Refunds

Once we receive and inspect your return, you’ll be notified of approval.
Approved refunds are processed back to your original payment method within 5–10 business days.
Depending on your bank/payment provider, posting times may vary.

📦 Subscriptions

Subscriptions can be paused, swapped, or canceled anytime via your customer account (link provided in your order email).
Refunds are not issued for subscription boxes that have already been processed/shipped.

⚠️ Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank/credit card provider.
If the issue persists, contact us at support@[yourbrand].com and we’ll help track it down.

📩 How to Start a Return

Email support@fourpaws.com with:
Your order number.
Reason for return.
Photos if item is damaged/defective.


​Our team will reply with next steps.